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[mitsumi1]

Amazon Automation The New Business Strategies 2022
Published 10/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.16 GB | Duration: 2h 15m

#1 Amazon Automation Course: The Step by Step Guide to Resell and Market Products.

What you'll learn
Create a passive income with Amazon Automation and work from anywhere in the World
NO RISK: You don't have to buy bulk orders for a lot of money from your suppliers
Cooperate with the biggest companies and sell their products on Amazon using the Dropship Model
Achieve financial freedom by copy & paste my business strategies
Step by step guide for Amazon Automation for high turnover
Find products with our Product Resell Model
Create a highly profitable product listing with SEO and keywords that fit your target group
You will learn how to create effective PPC ads and customize them to your products
and much more!
Requirements
A computer with internet connection is all you need
You should be willing to invest 100€+ in your PPC campaigns
You don't need any knowledge or experience of online selling or any programming skills
Ask me ANY questions via the Chat or my Instagram, I'm here to help you at any time.
Description
You are not profitable with your Amazon products or haven't even started yet? Be one of the first and learn here the new business strategies for Amazon Automation!Amazon Automation is a mixture of Amazon FBA*and Dropshipping. I will show you step by step how to resell products from the biggest companies, build a profitable Amazon listing and create targeted PPC campaigns. We do all this live on the computer together and you see my professional products, listings and Marketing campaigns. All you need is your laptop and at least 100€ starting capital. You will learn skills and knowledge that will benefit you for the rest of your life.What exactly will you learn in this course?1. Find a supplier (Walmart, Home Depot....)2. Build a high profitable product listing step by step.3. Resell without any product investment 4. How to get the best wholesale price5. Which frontend / backend settings do you need for your Amazon Account?6. Scale & Market with Amazon PPC 7. Create professional Ad Copy ( sales psychology )8. Amazon Algorithm and Account set up & understanding!9. Use my rules to scale up fast & doubling sales10. How to maintain a positive Relationships with Suppliers AND CustomersAnd much more!COURSE STRUCTUREFirst of all, I will introduce you to the „Amazon Automation business model". After that, we will find a niche for you together. In doing so, I will show you how and where you can find big established companies and how to resell their physical products.You will learn how to manage an Amazon Seller Account and what how to use it right. You only have to copy and paste my settings. I'll show you what you need to keep in mind when creating product descriptions, cooperate with companies, and adding the products to your account.Once we are done with that, I will introduce you to different tools like e.g. PPC Campaign Manager. You will learn step by step the PPC & SEO secrets for more revenue. In the process, you'll learn how to target the right audience for your products and exactly what to look out for.We will go LIVE through every step in this course, so you will be able to copy my system 1 to 1.Get started before you feel ready! There will never be a perfect time to start something.There is no better time than now! You have a lot to learn! See you in class
Overview
Section 1: Chapter 1: Find Products
Lecture 1 Introduction to Amazon Automation
Lecture 2 Account Setup Amazon
Lecture 3 AMZGuard Account Setup
Lecture 4 AMZGuard Account Setup
Lecture 5 Connecting a Marketplace
Lecture 6 Choosing a Supplier
Lecture 7 Finding Winning Products
Section 2: Chapter 2: List your Products
Lecture 8 Listing your Products
Lecture 9 The Live Inventory List
Lecture 10 Listing a Product Manually
Lecture 11 Processing Orders
Lecture 12 Getting Tax Exempt
Lecture 13 Getting Cash Back
Lecture 14 Applying SEO to your Listings
Section 3: Chapter 3: Marketing
Lecture 15 Amazon PPC
Lecture 16 Healthy Account
Lecture 17 How to Deal with a Suspended Account
Lecture 18 Hiring a Virtual Assistant
Lecture 19 Dealing with Returns
Beginners who want to start their own business online and learn skills for life,Anyone who wants to have more freedom in life and earn money from anywhere in the world,Employees who want to start a side business and become self-employed

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[mitsumi1]

Az-900: Microsoft Azure Fundamentals - Udemy
Published 10/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.13 GB | Duration: 4h 3m

Learn the fundamentals of Azure, and get certified AZ-900 exam

What you'll learn
Describe Cloud Concepts
What is cloud computing
Shared Responsibility Model
Describe the benefits of using cloud services
Describe cloud service types
Describe Infrastructure as a Service
Describe Platform as a Service
Describe Software as a Service
Describe the core architectural components of Azure
Get started with Azure accounts
Describe Azure physical infrastructure
Describe Azure compute and networking services
Describe Azure Virtual Machines
Describe Azure Containers
Describe Azure Functions
Describe Azure storage services
Describe Azure storage redundancy
Describe Azure identity, access, and security
Describe Azure authentication methods
Describe cost management in Azure
Describe features and tools in Azure for governance and compliance
Describe features and tools in Azure for governance and compliance
Describe features and tools for managing and deploying Azure resources
Describe monitoring tools in Azure
Requirements
Nothing just Patience and Eager to Learn !
Description
Microsoft Azure is one of the three most popular cloud computing platforms. AZ-900 - Microsoft Azure Fundamentals is the best certification to get started with Azure. Learn Cloud Computing with Azure.We have designed this amazing course to help you learn the Compute, Storage, Database, and Networking solutions in Azure.Microsoft Azure is a cloud-based platform for testing, deploying, building and managing applications and services through Microsoft managed the data-center. Azure's cloud adoption framework provides the customers with a set of tools, guidance, and narratives that help them to shape the technology and business in a way they need to accelerate the business outcome.Microsoft Azure introduces your cloud environment to tools like threat intelligence, advanced threat analytics, Azure information protection and multi-factor authorization. It helps you to take charge of your customer data by collecting, using and distributing them on your own. With the help of data centers spread all over the world, Azure provides high availability along with redundancy. And on the top of everything, Microsoft Azure is cost effective as well.Benefits Of Azure Certification:You will get to learn the basics of Microsoft AzureYou will be well versed about virtual networking skills and its implementation through Microsoft AzureYour career will accelerate in no timeThis certification will be key for you to uncover an entire world of networking which is yet unexploredFor someone early in their tech career, the Azure Fundamentals certification can be part of what lifts them from a less technical role into a more technical role, into a more technical role. But without industry experience, the Azure Fundamentals certification isn't necessarily enough to ensure a job.After the completion of your certification, you'll gain have a lot of perks like:Career flexibilityBetter security offeringsBetter integration with .Net platformHigher salaryImproved DevOps skillsAzure Fundamentals exam is an opportunity to prove knowledge of cloud concepts, Azure services, Azure workloads, security and privacy in Azure, as well as Azure pricing and support. Candidates should be familiar with the general technology concepts, including concepts of networking, storage, compute, application support, and application development.
Overview
Section 1: Introduction
Lecture 1 Introduction to Microsoft Azure AZ-900
Section 2: Slides
Lecture 2 Slides
Section 3: Microsoft Azure Fundamentals: Describe cloud concepts
Lecture 3 Section Outline
Lecture 4 What is cloud computing
Lecture 5 Shared Responsibility Model
Lecture 6 Define cloud models
Lecture 7 Describe the consumption-based model
Lecture 8 Summary
Lecture 9 Section Outline
Lecture 10 The Benefits of high availability and scalability in the cloud
Lecture 11 The Benefits of reliability and predictability in the cloud
Lecture 12 The Benefits of security and governance in the cloud
Lecture 13 The Benefits of manageability in the cloud
Lecture 14 Summary
Lecture 15 Section Outline
Lecture 16 Describe Infrastructure as a Service
Lecture 17 Describe Platform as a Service
Lecture 18 Describe Software as a Service
Lecture 19 Summary
Section 4: Azure Fundamentals: Describe Azure architecture and services
Lecture 20 Section Outline
Lecture 21 What is Microsoft Azure
Lecture 22 Get started with Azure accounts
Lecture 23 Describe Azure physical infrastructure
Lecture 24 Describe Azure management infrastructure
Lecture 25 Exercise - Create an Azure resource
Lecture 26 Summary
Lecture 27 Section Outline
Lecture 28 Describe Azure Virtual Machines
Lecture 29 Exercise - Create an Azure Virtual Machine
Lecture 30 Describe Azure Virtual Desktop
Lecture 31 Describe Azure Containers
Lecture 32 Describe Azure Functions
Lecture 33 Describe Azure Virtual Networking
Lecture 34 Exercise - Configure network access
Lecture 35 Describe Azure Virtual Private Networks
Lecture 36 Describe Azure ExpressRoute
Lecture 37 Describe Azure DNS
Lecture 38 Summary
Lecture 39 Section Outline
Lecture 40 Describe Azure storage redundancy
Lecture 41 Describe Azure storage services
Lecture 42 Exercise - Create a storage blob
Lecture 43 Identify Azure data migration options
Lecture 44 Identify Azure file movement options
Lecture 45 Summary
Lecture 46 Section Outline
Lecture 47 Describe Azure directory services
Lecture 48 Describe Azure authentication methods
Lecture 49 Describe Azure external identities
Lecture 50 Describe Azure conditional access
Lecture 51 Describe Azure role-based access control
Lecture 52 Describe zero trust model
Lecture 53 Describe defense-in-depth
Lecture 54 Describe Microsoft Defender for Cloud
Lecture 55 Summary
Section 5: Azure Fundamentals: Describe Azure management and governance
Lecture 56 Section Outline
Lecture 57 Describe factors that can affect costs in Azure
Lecture 58 Compare the Pricing and Total Cost of Ownership calculators
Lecture 59 Exercise - Estimate workload costs by using the Pricing calculator
Lecture 60 Exercise - Compare workload costs using the TCO calculator
Lecture 61 Describe the Azure Cost Management tool
Lecture 62 Describe the purpose of tags
Lecture 63 Summary
Lecture 64 Section Outline
Lecture 65 Describe the purpose of Azure Blueprints
Lecture 66 Describe the purpose of Azure Policy
Lecture 67 Describe the purpose of resource locks
Lecture 68 Exercise - Configure a resource lock
Lecture 69 Describe the purpose of the Service Trust portal
Lecture 70 Summary
Lecture 71 Section Outline
Lecture 72 Describe tools for interacting with Azure
Lecture 73 Describe the purpose of Azure Arc
Lecture 74 Describe Azure Resource Manager and Azure ARM templates
Lecture 75 Summary
Lecture 76 Section Outline
Lecture 77 Describe the purpose of Azure Advisor
Lecture 78 Describe Azure Service Health
Lecture 79 Describe Azure Monitor
Lecture 80 Summary
DevOps Engineers,DevSecOps Engineers,Developers,Cloud Engineers,System Administrator,IT Engineers

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[mitsumi1]

Becoming A More Confident Leader
Published 10/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 778.01 MB | Duration: 0h 38m

Practical strategies to help harness your best self and become more confident in your work & leadership

What you'll learn
Discover how to increase your confidence and demonstrate it to others.
Develop the mindset of confidence, even if you have self-doubt.
Formulate a plan to help you harness your confidence as a leader, for the good of others.
When to seek out feedback - and when to ignore it.
Cultivate practical strategies for when your confidence falters.
How to stay confident for the long term.
Requirements
No prerequisites
Description
What type of leader inspires you? And what type of leader do you want to be? We're all drawn to confidence - the kind of thoughtful grace that enables you lead teams effectively, share a clear and compelling vision, and navigate difficult times. But how can we *become* leaders like that? Many of us face self-doubt, or just aren't sure how to convey the confidence and competence that we'd like. In this course, Dorie Clark - who teaches executive education for Duke University and Columbia University's business schools, and has been named one of the Top 50 Business Thinkers in the World - will share concrete, practical strategies to help you learn to harness your best self and feel more confident in your work and your leadership.In this course you'll learn strategies to help you increase your confidence, remove roadblocks, and demonstrate your leadership to others. You'll uncover techniques to shift your mindset, overcome moments of self-doubt, and focus on bringing out your best self - and the talents and abilities of those you lead. Whether you struggle with self-confidence in your current role, or you're in a new position that requires a new level of confidence, this course will help provide you with the keys necessary to Become a More Confident Leader.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Winning the Mental Game of Confidence
Lecture 2 Overcoming limiting beliefs
Lecture 3 Remind yourself of past successes
Lecture 4 When you're not sure if you can succeed
Lecture 5 How to ask for and receive feedback
Section 3: When to listen to others - and when to ignore them
Lecture 6 You don't have to listen to everyone's opinion
Lecture 7 What to do if you don't feel valued at work
Lecture 8 If you don't feel comfortable being yourself at work
Section 4: Taking action to increase your confidence
Lecture 9 Enhancing your skills
Lecture 10 Putting the focus on others
Lecture 11 Proving to yourself that you can do it
Section 5: Conclusion
Lecture 12 Staying Confident for the Long Term
Any leader who wants to become more confident in their role.

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[mitsumi1]

Bpmn Process Analysis Using Microsoft Visio Professional
Last updated 4/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 970.04 MB | Duration: 3h 4m

Business Analyst Guide to Business Process Modelling with BPMN and Microsoft Visio Professional

What you'll learn
You will be able to construct BPMN models using Visio Professional
You will be proficient in building process models using the BPMN template in Visio Professional
You will understand the important elements of the BPMN standard and be able to apply them in business process analysis projects
You will receive individual feedback by attempting the set assignments
Requirements
None except for a desire to learn BPMN and the enthusiasm to complete the set exercises using Visio 2016 or 2019 (Professional Edition)
Microsoft Visio Professional Edition (2016 or 2019)
Description
Learn a*key skill for establishing yourself as a proficient*business and process analyst using Business Process*Model and*Notation*2.0. (BPMN)*This is the*internationally recognised standard for business process modelling. Learn how to*build complex business process diagrams using Visio Professional.Not just theory - key BPMN skills combined with practical and*valuable*Microsoft Visio Professional experienceIndividual Assignments with direct University level*instructor feedback. Now you can assess your ability to apply BPMN and Microsoft Visio Professional*to real world scenarios and receive one to one feedback on your work.Some Recent Reviews"Started other courses, this is by far the clearer one and structured to my needs for learning.""This is exactly what I was looking for. A set of rules and procedures for how to map Business process. I despise the willy nilly nature of several other courses I've seen. this one provides a language of it's own that is functional for creating and understanding process flows.""Mr. Murphy, I am extremely satisfied with the results. Your experience, education and knowledge is exactly what I received from an excellent professor that knows his audience and delivers the skills I can add to my arsenal. This is a very high level online class! Thank you, Jimmy K""Excellent Course. Nicely Delivered and Every Topic is Up to the Point. I am learning BPMN for the first time and I could able to appreciate the beauty of the Concept and the entire credit goes to the Instructor.""Extremely well taught course with a very logical and easy to follow approach. I feel very confident with my abilities after this course""I have been a BA for 10 years in Swiss banks, and designed and modeled process diagrams through the entire journey...but I discovered a vast array of unknown constructs that I can incorporate into much of my work, thus improving the expansion of our organisation. Thank you David!""This course was very good! The scenario examples, and showing "how do actually do it" in Visio was especially helpful. I would love to see more models and hear additional walkthrough explanations of when you would use which symbols. Great course!""Mr. Murphy, I am extremely satisfied with the results. Your experience, education and knowledge is exactly what I received from an excellent professor that knows his audience and delivers the skills I can add to my arsenal. This is a very high level online class! Thank you.""Highly recommend this course to anyone needing to build their BPMN skills. Having completed the course I now feel well prepared for the projects I'm involved in. BPMN is important to me in my job as a Business Analyst and having completed this course I'm confident that I can prepare professional quality process models using the BPMN standard. Visio is great mostly because of the validation techniques it offers. Makes it easier to produce correct diagrams. Dave's teaching style is easy to understand and builds in a step by step manner.""Until now, I have felt Visio could not provide real world basics. But through this course, I was surprised to see that many of the features are just not visible at first glance. Now I know this will work perfectly. And without a large learning curve to move the first team beyond basic BPM and into BPMN. The guide was excellent and easy to follow.""As a senior BA, I have used many modeling techniques, however, BPMN was one never really taught to me. When my new project told me they used it, I had to learn fast. Mr. Murphy's course was exactly what I was looking for. One, it used Visio, which is what I use today and, two, he explained the most common symbols, how to use them, and when. I feel now after watching the class, I can confidently create some business processes using BPMN."Build a strong foundation in BPMN and Visio ProfessionalKey BPMN Process Modelling Skills*Real World BPMN Business ExamplesExperienced InstructorComprehensive Coverage of all*BPMN 2.0 ConstructsVisio 2.0 Illustrations and Examples using BPMN TemplatePractice BPMN Assignments and SolutionsCritical Skill for Business and Process AnalystsBPMN is the*international standard for business processing modelling. Visio Professional is the modeling tool of choice by most major organisations. This combination of skills puts a very powerful ability in your hands to confidently interact in business situations which require your input to key business process understanding and improvement projects.Enhance your skills and job profile by learning both the BPMN standard and the Visio modelling tool in this comprehensive course developed by an experienced and respected practitioner and expert in the field. Learn how to become a key contributor to Business Process Management (BPM) and Improvement projects. Learn process mapping from the ground up.*Content and OverviewSuitable for anyone new to business process modelling, BPMN and Visio 2016 or 2019, this course has more than 20 lectures which have been designed to bring you step by step through all aspects of Business Process Modelling Notation 2.0. Clear examples are used to illustrate the use of all elements of the notation, together with a series of practice assignments which help to establish your personal confidence in the use of the BPMN standard and in the use of Visio Professional as the modelling tool of choice.*Starting with an overview of the main elements of the BPMN 2.0 standard, the course explains how to use Activities, Gateways, Events and Sequence Flows to illustrate common business situations you may encounter. The use of each of these constructs is then expanded in individual lectures devoted to the techniques which can be applied to their use. The course then explores the more complex use of iterations,*multi instance activities, compensations, transactions and errors handling techniques in BPMN to manage complex processes.Complete with a comprehensive series of exercises and solutions, you will be able to follow along with the course creator as you work through each concept and the*apply and test your new knowledge and skills in BPMN.Includes an eBook covering all of the course scripts for students who like to have written notes!Closed captions included.
Overview
Section 1: Course Introduction
Lecture 1 Course Introduction
Section 2: Microsoft Visio 2016 Essential Techniques
Lecture 2 Introduction to Section 2
Lecture 3 Getting Started with Microsoft Visio 2016
Lecture 4 Exploring the Canvas
Lecture 5 The BPMN Shapes Palette
Lecture 6 More on the Microsoft Visio Interface and the BPMN Template
Lecture 7 Selecting and Moving Shapes
Lecture 8 Static versus Dynamic Connections
Lecture 9 Adding Backgrounds and Watermarks to your Diagrams
Lecture 10 Conclusion to Section 2
Section 3: BPMN - The Essential Techniques
Lecture 11 Key Elements of BPMN - Part I
Lecture 12 Process Tokens
Lecture 13 Key Elements of BPMN - Part II
Lecture 14 Diagram Validation
Lecture 15 Conclusion to Section 3 & Practice Exercises
Section 4: BPMN - Moving Beyond the Basics
Lecture 16 Introduction to Section 4
Lecture 17 Pools and Lanes - Modelling Process Responsibility
Lecture 18 Default Gateway Paths
Lecture 19 Inclusive Gateways Part I
Lecture 20 Inclusive Gateways Part II
Lecture 21 Parallel Gateways and Concurrency
Lecture 22 Complex Gateways and Section Exercises
Section 5: All About Activities
Lecture 23 All About Activities (Part 1)
Lecture 24 All About Activities (Part 2)
Lecture 25 Sub-Processes
Section 6: BPMN - All About Events
Lecture 26 Introduction to Events
Lecture 27 Advanced Events
Lecture 28 End Events
Lecture 29 Handling Exceptions with Boundary Events
Section 7: BPMN - Collaborations, Exceptions and Data
Lecture 30 Message Flows (Collaboration)
Lecture 31 Iteration and Looping
Lecture 32 Data Objects in Process Modelling
Section 8: BPMN - Compensation Activities and Events
Lecture 33 Compensation
Lecture 34 Event Sub Processes and Compensation
Lecture 35 Errors and Escalation
Section 9: Conclusion
Lecture 36 Course Conclusion, Exercises and Solutions
Lecture 37 Course eBook
Section 10: Practice Assignments
Lecture 38 Assignments
Section 11: Interesting BPMN Process Articles
Lecture 39 Rethinking BPMN
Lecture 40 How Humans Evaluate BPMN Diagrams
Lecture 41 Process Automation at Deutsche Post
Lecture 42 Using BPM in Retail and Healthcare supply chain operations
Lecture 43 BPM for IT Services Management (AcademicPaper)
Students wishing to learn BPMN and become proficient in process modelling and mapping.,Students who wish to understand BPMN process modelling and obtain practical skills using Visio 2016,Students who want to gain proficiency in Visio for BPMN process modelling,Students who an interest in BPMN, Business Analysis, Process Analysis, Process Mapping or Business Process Management

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[mitsumi1]

Business Analysis: Data Flow Diagrams To Visualize Workflows
Last updated 3/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.40 GB | Duration: 2h 28m

Process Modeling Techniques for Requirements Elicitation and Workflow Analysis

What you'll learn
Document existing business processes and workflows in Data Flow Diagrams (DFD) to initiate business process analysis
Defend the need for Data Flow Diagrams, Context Diagrams, and Rigorous Physical Process Models
Use the right symbols for each type of diagram to ensure a common interpretation by all parties
Explode a high level Data Flow Diagram to its lower level details to reveal underlying processes and procedures
Balance DFD's to identify missing processes and reduce late project change requests
Use Horizontal Balancing to discover missing data and minimize redundancies
Document process specifications for functional primitives to guide the solution providers
Express metadata to reveal informational details that developers need to build the solution
Apply workflow analysis techniques to reveal the cause of business problems, timing anomalies, and error/exception handling processes.
Leverage the results of workflow analysis to elicit requirements, user stories, scenarios, features, etc.
Requirements
No technical background required
Need to lead a group of stakeholders through workflow analysis, i.e. in a user story or requirement workshop.
Desire to present, analyze, and suggest improvements for one or more workflows / business processes
Interest in the field of business analysis
No additional materials are required
Description
Do you want to visualize your workflows and business processes to simplify the requirements discovery process? Or maybe you want a more efficient workflow, but you don't know where to start? This course is for you!Learn how to:Create Data Flow Diagrams (DFDs) and Context Diagrams from your current process workflowsVisualize business needs, analyze business problems, discover timing anomalies, and optimize exception/error handlingCreate a holistic picture of requirements, user stories, features, etc. that increases the buy-in of all stakeholders----------Use Data Flow Diagrams to Visualize WorkflowsGetting from someone's explanations of how they do their job to usable and accurate workflow descriptions can be a daunting proposition. Understanding current workflows, however, is critical to defining a future digital solution. Just as critical is understanding how data is created and consumed throughout the workflow.To truly understand problems inherent in a business process or workflow, you need to help the domain experts, business analysts, and developers visualize what they do. Data Flow Diagrams are phenomenal tools for visualization.Working with business experts, you can help them discover problems and inefficiencies they don't even know they have. These are not people problems; they are process problems. Understanding when and how to create and use Data Flow Diagrams will help you discover and capture the requirements for improving the use of information technology.Combined with workflow analysis techniques, DFDs optimize your workflows and reveal Requirements, User Stories, Features, Scenarios, or whatever mode you use to describe desired business outcomes of software.----------Who Needs DFDs Today?Data Flow Diagrams (also written Dataflow Diagrams) are a method for depicting the sources, transportation, transformation, storage, and consumption of data in a business process. These are not just tools for data analysts and software developers.In our extensive experience, DFDs are tools of visual communication among domain experts (aka Subject Matter Experts or SMEs) and the Information Technology (IT) group. Having used them in hundreds of requirements discovery and user story workshops over the years, we have yet to find a better tool for encouraging productive discussions about workflows and how individual departments interact.In addition, many organizations are undergoing digital transformation that relies on Big Data. Artificial Intelligence, Machine Learning, and Deep Learning depend also on reliable, accurate, and accessible data. Since bad data leads to bad outcomes, the ideal time to ensure the requisite level of quality is when the data is created. A Data Flow Diagram is an optimal tool for analyzing and improving data quality at the time of creation.----------Why Should You Buy This Course?This course includes the most complete, in-depth Data Flow Diagram tutorial that helps you remove workflow process problems and clarify complex requirements.Fully updated with tons of new content.Includes Student Handout in .pdf format for notetaking"Intellimated" video lectures use visual representations to simplify complex concepts and associations.Quizzes and assignments give you an opportunity to test your understanding of the presented material, reinforce learning, and increase retention.Help from the authors to clarify open questions and provide additional information.Lifetime access to the course including future updates.30-day Moneyback guarantee backed by Udemy if you are not completely satisfied with the learning experience.You will gain confidence in your ability to leverage the power of User Stories to minimize miscommunication that plagues IT initiatives.----------About the CourseYou will learn the benefits of process visualization for the business community, for the one wearing the Business Analysis or Product Owner hat, for those tasked with developing the solution, and ultimately for the entire organization.You will also discover that DFDs are powerful tools for recognizing and solving some major problems that haunt IT projects, such as scope creep, project overruns, and missing or misunderstood requirements."Business Analysis: Data Flow Diagrams to Visualize Workflows - Simply Put!" uses a concrete business scenario to present a simple, easy-to-learn approach using interviews with domain experts to create and analyze Data Flow Diagrams depicting workflow and data manipulation.You will learn step-by-step how to create a Context-Level Data Flow Diagram and explode relevant process(es) to reveal the nitty-gritty detail (i.e., individual process and data specifications) that developers need to create IT solutions that the business community needs.The course also covers how to do workflow analysis using a DFD that delivers Requirements, User Stories, Features, Scenarios, or whatever mode you use to describe desired business outcomes of software products.The course answers the following questions:What is a Data Flow Diagram (DFD)?What is a Rigorous Physical Process Model?What is a Context-Level DFD?Why should I use Data Flow Diagrams?What symbols can I use on each type of diagram?How can I drill down into a process?How can I show internal processes and flows that produce the results?What does balancing a Data Flow Diagram mean and what is the business value?What is the most efficient approach to balancing a DFD?What business value do process specifications offer?How can I express detailed specifications for processes and data?What is "metadata" and why do you need it?What does a fully balanced DFD look like?What value does a DFD fragment provide?How can I visualize what's wrong with my current workflows?How does a DFD help me get requirements or user stories?Regardless of your job title or role, if you are tasked with identifying business process improvements or functional requirements, this course is for you.----------About the InstructorTeaches 18 Udemy courses for Agile Business Analysis with over 65,000 students enrolled.Champions lean and agile methods to meet communication challenges between business and IT communities.Extensive YouTube Channel with 121 videos for 18K subscribers and 1.7M views.Authored 11 Business Analysis books covering tools and techniques for Agile and traditional software requirements.Consultant to a multitude of Fortune 500 companies and governmental agencies.Facilitated 100's of User Story and Requirements Gathering Workshops for multi-million-dollar projects.25+ years' experience with instructor-led training for tens of thousands of students around the world.· Coach and mentor for aspiring business analysts.Intrigued but not convinced? Take a look at our FREE previews to make sure my instructor style and delivery work for you.
Overview
Section 1: Introducing Data Flow Diagrams (DFDs) for the Business
Lecture 1 Welcome to the Course
Lecture 2 Business Processes, Data Flows, and Value Chains
Lecture 3 What is a Data Flow Diagram and Why Do You Need One?
Section 2: Modeling the Flow of Material and Data
Lecture 4 Introducing Rigorous Physical Process Models to identify Stakeholders
Lecture 5 Drawing an RPPM Using Identified Stakeholders and Interview Notes
Section 3: Visualizing Project Scope
Lecture 6 Transforming a Rigorous Physical Process Model into a Context-Level DFD
Section 4: How to Identify the "Right" Internal Processes for a DFD
Lecture 7 Representing Increasing Levels of Detail Using a DFD
Lecture 8 Identifying Candidates for Internal Processes
Lecture 9 Selecting the Appropriate Processes to Include on the Detailed DFD
Section 5: Drawing a Detail Level DFD
Lecture 10 Exploding or Leveling High-Level Processes on a DFD
Section 6: Balancing the Levels Ensures Completeness
Lecture 11 Balancing Data Flows from the Higher to the Lower Level
Lecture 12 Balancing Data Flows from the Lower to the Higher Level
Section 7: Detailed Process and Data Specifications
Lecture 13 Defining Functional Primitives with the Appropriate Tool or Technique
Lecture 14 Capturing Metadata for Critical Business Data Elements
Section 8: Horizontal Balancing Reveals Missing Data Elements
Lecture 15 Defining and Justifying the Value of Horizontal Balancing
Lecture 16 A Walk-through of Horizontal Balancing on a Detailed-Level DFD
Section 9: Creating and Using DFD Fragments vs Completely Balanced DFDs
Lecture 17 Data Flow Diagram Fragments Support Lean and Agile Philosophies
Section 10: 3 Workflow Analysis Techniques Help You Define Requirements or User Stories
Lecture 18 What Is Workflow Analysis and How Dataflow Diagrams Lead to User Stories
Lecture 19 Dataflow Analysis using a DFD Reveals the Sources of Reported Problems
Lecture 20 Example of Dataflow Analysis to Identify Business Problems
Lecture 21 Step-by-Step Timing Analysis Reveals Non-Functional Performance Needs
Lecture 22 Walkthrough of How to Represent Timing Information on a Dataflow Diagram
Lecture 23 Exception Analysis Using a DFD Focuses Discussions around Errors and Exceptions
Lecture 24 Demonstration of Exceptions and Error Analysis using a Dataflow Diagram
Section 11: Workflow Analysis Exposes Specific, Justifiable Requirements and User Stories
Lecture 25 Start with Requirements to ACQUIRE New Capabilities for the Organization
Lecture 26 Problem Solving Requirements Can Involve ABOLISHING Existing Features
Lecture 27 Requirements that AFFIRM Existing or AVOID Unneeded Features Reduce Assumptions
Section 12: The Business Value of Data Flow Diagrams
Lecture 28 Summary of the Creation and Analysis of Data Flow Diagrams
Lecture 29 Bonus Lecture: Where Can I Go from Here?
Business Analysts,Subject Matter Experts,Agile Product Owners,Project Leaders and Managers,Line Managers,Systems Analysts,Software Testers,Business Architects,AND "anyone wearing the business analysis hat"

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[mitsumi1]

Business Analysis: Functional & Non-Functional Requirements
Last updated 9/2019
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 280.89 MB | Duration: 0h 56m

Simple Requirements Decomposition / Drill-Down Techniques for Defining Product Behaviors and Qualities

What you'll learn
Decompose well-structured requirement statements to identify Functional and Non-Functional Requirements
Give those responsible for designing, building, and/or buying the solution the kind of information they need to make the right decision for the business
Identify Informational, Performance, and Constraining Requirements from a list of Functional Requirements
Document and manage Business, Stakeholder, Functional and Non-Functional Requirements
Capture and clarify Business Rules and External Constraints that mandate limits to the delivered solution
Develop measurable Solution Requirements that facilitate End-User Acceptance Testing
Requirements
No technical background required
Desire to define non-functional requirements for IT
Interest in the field of business analysis
HTML5 compatible browser for exercises (quizzes)
No additional materials are required
Description
Functional and Non-functional Requirements Can Make or Break Your ProjectBusiness and Stakeholder Requirements define the business need in business terminology that all involved parties can understand, but the devil lies in the detail. Solution Providers (i.e., those responsible for building, buying, assembling, or configuring an IT application) need to know what the application must do, what data it will deal with, and what qualities it must possess to meet the business needs. In other words, they need Functional and Non-functional (aka Solution) Requirements at a level of detail that most subject matter experts can only provide when prompted and led.
In this course, you will learn simple and repeatable techniques for extracting solution-level specifications from business and stakeholder requirements that are expressed in complete sentence form. Applying the presented techniques will help you identify specific functions the solution needs. You will also discover hidden non-functional needs (e.g., performance, usability, reliability, etc.) related to the functions.
My co-author, Angela, and I have used these techniques on hundreds of IT projects around the globe and we know the value each provides. Using these approaches will improve your ability to identify and document requirements at the level of detail that solution providers (vendors or developers) need to deliver the right technology for their organization.
The presented techniques will work on any set of well-expressed requirement statements. However, they were specifically designed for and work best with requirement statements that follow the "Rules for Writing Effective Requirements" that we present in our course "Writing Requirements for IT - Simply Put!".
Regardless of your job title or role, if you are involved in defining future business solutions, this book will help you communicate your business needs to solution providers. It will reduce the potential for misunderstandings that undermine IT's ability to deliver the right technology for the business.
How to get the most out of this book?
To maximize the learning effect, you will have optional, online exercises to assess your understanding of each presented technique. Chapter titles prefaced with the phrase "Exercise" contain a link to online exercises with immediate feedback featuring our recommended resolution and the rationale behind it. These exercises are optional and they do not "test" your knowledge in the conventional sense. Their purpose is to demonstrate the use of the technique more real-life than our explanations can supply. You need Internet access to perform the exercises. We hope you enjoy them and that they make it easier for you to apply the techniques in real life.
Overview
Section 1: Setting the Stage
Lecture 1 Welcome to the Course
Lecture 2 The Value of Solution Requirements
Section 2: Discovering Functional and Informational Requirements
Lecture 3 Capturing Functional Requirements
Lecture 4 Documenting Functions
Lecture 5 Capturing Informational Requirements
Lecture 6 Attributes of Informational Requirements
Lecture 7 Summary of Functional Requirements
Section 3: Capturing Non-Functional Solution Requirements
Lecture 8 Performance Requirements
Lecture 9 Common Performance Measures
Lecture 10 Business Rules and External Factors
Section 4: In Closing
Lecture 11 Requirements Management Ideas
Lecture 12 Process and Rule Review
Lecture 13 Bonus Lecture: Special Offers
Subject Matter Experts,Product Owners,Business Process Managers,Business Process Users,Product and Project Managers,Line Managers,Business System Analysts,Anyone wearing the BA hat!

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[mitsumi1]

Business To Business Selling Skills
Last updated 2/2015
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 808.13 MB | Duration: 1h 48m
B2B Selling Skills will have IMMEDIATE IMPACT on the success of Face-to-Face Salespeople who sell a considered purchase.

What you'll learn
Easily identify why your customer is going to buy.
Confidently approach ANY sales presentation knowing you have the skills to get the best outcome for all parties.
Professionally deal with decision makers from purchasing right up to the CEO
Be able to use THE KILLER QUESTION at the right time, in the right place, with the right person so you will have the "AH HA!" moment.
Control the sales process from beginning to end to maximise your results.
Advance your selling skills so that you can handle more complex transactions at a higher level.
Master closing techniques that allow the customer to buy from you rather than you have to 'close' the deal (SO much easier!)
Requirements
If you are to get the maximum benefit from the course they should have some experience in customer facing sales. This could be as simple as retail sales or counter sales but ideally where you have had to 'engage' in a discussion with a customer.
Description
B2B Selling Skills is for two types of Salespeople - ones that are just starting their sales career and want to fast track their skill levels to a higher grade, and also for experienced sales professionals that want to further advance and improve their skills to operate at a more productive and profitable level. This course is specifically for Customer Facing Salespeople who are selling a product or a service that is a Considered Purchase i.e. the customer has a number of choices in the market place based on solution, price, delivery, quality, guarantee or function (they don't just rock up and buy the product without the salesperson being involved). The course will take about 3 hours to complete and includes 15 video presentations by Ken Fowler (in person, not talking over a PowerPoint presentation), accompanied by supporting documentation and worksheets. As you progress through the training you will complete five worksheets which will be used at the completion of the course to produce your personal B2B Selling Skills Sales Strategy. This is the 'Holy Grail' of selling tools and once you have done yours, you will wonder how you ever survived without it and YOU WILL USE IT FOR EVER. Plus, I'd like you to send it to me so I can review it and make sure you have squeezed the most out of the course to maximise the benefit from your investment. Let me say right from the outset that there is no trickery or gimmick or 'secret formula' to B2B Selling Skills. It is good fundamental common sense logic that is used all around the world and the foundation of sales success in every industry. Go on, get into it and see what you will learn. I bet you are dying to find out what THE KILLER QUESTION is. When you start using it you will suddenly find out why your customers are going to buy (or not going to buy) and this information will shock you! It is my wish to improve the selling skills of all salespeople with this course so that you can really enjoy your career in sales, take pride in being able to identify and satisfy your customers needs, and be able to make to make a profit out of it. Profit - It's not a dirty word. If you don't make a profit out of your sales then everyone loses because nothing happens until somebody sells something! Think about this for a moment - it will give you an insight into my PASSION for sales. No one designs anything, no one manufacturer's anything, no one ships anything, no one receipts anything, no one warehouses anything, no one counts anything, no one invoices anything, or analysis it, credits it, guarantees it or delivers it or gets paid for anything until somebody sells it. EVERYONE ELSE'S JOBS DEPEND ON YOU SELLING SOMETHING! It all starts with you. So I think that's a pretty good reason for you to do this course. (plus it's fun). What do you think?
Overview
Section 1: B2B Selling Skills - Let's go through the introduction and some sales basics.
Lecture 1 B2B Selling Skills Introduction
Lecture 2 Nothing happens until somebody sells something!
Lecture 3 Your Position Description
Lecture 4 A basic rule of sales you MUST understand to be successful
Lecture 5 Why do people buy?
Lecture 6 So, what problem do you solve?
Lecture 7 Why are Salespeople scared of selling?
Lecture 8 Your Ego is not your Amigo!
Lecture 9 Who's the MAN?
Lecture 10 Are you talking to the "Appropriate Person"?
Section 2: B2B Selling Skills - The absolute basics that you need to succeed.
Lecture 11 Information = Power
Lecture 12 Five specific pieces of information that you MUST HAVE!
Lecture 13 Open and Closed Questions
Lecture 14 The top six open questions you need to use in every sale.
Lecture 15 Follow the lead ....
Lecture 16 Dig down deep and listen for the feeling.
Lecture 17 Controlling the Sale
Lecture 18 Don't go into TELL MODE!
Section 3: B2B Selling Skills - Okay folks, let's bring home the bacon!
Lecture 19 THE KILLER QUESTION
Lecture 20 Make sure you use it at the right time, in the right way!
Lecture 21 Doctor of Sales
Lecture 22 Diagnose before you prescribe
Lecture 23 Closing the Sale
Lecture 24 If the salesperson says it, the customer can doubt it. BUT ....
Lecture 25 Setting the Agenda
Lecture 26 Take the pain away.
Section 4: B2B Selling Skills - That's the cake, now here's the cream!
Lecture 27 First in, first served / Til death do us part.
Lecture 28 5 minute warning!!! It's not over until you say it's over!
Lecture 29 Solve the problem that's going to happen after the problem ....
Lecture 30 This will take all your issues away and you'll never have a deal go bad again!
Lecture 31 Your B2B Selling Skills Sales Strategy
Lecture 32 Let's put it into place in the Briefing Sheet
This course is for sales people who deal with their customers in a "Face-to-Face" situation and where they are selling a "considered purchase".,By "Considered Purchase" I mean where the customer has options to choose from (like different suppliers or products that may be price sensitive) and the salesperson can influence their purchase decision with their selling skills.,It is extremely relevant to Salespeople who have a business development aspect to their work i.e. they need to engage new customers who they don't know, not just call on existing accounts.,There are some great learning points for Call Centre Salespeople (especially outbound) and for Customer Service/Salespeople that you will need to master if you want to progress to an external sales role or a leaderships position.

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[mitsumi1]

Certified Lean Management + Manufacturing In Lean Six Sigma
Last updated 10/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.94 GB | Duration: 3h 24m

Accredited Lean Management in Lean Six Sigma + Lean Manufacturing in Lean Six Sigma | 150k certified | Earn Credits

What you'll learn
Master Lean Management and Lean Manufacturing since this course is designed for all sectors.
Become a certified Lean professional. Globally accepted. Boost your career and salary. Join almost 100,000 students before you.
Learn numerous techniques to recognize and eliminate inefficiencies from your work surrounding.
Learn in a fun, practical and time efficient way with university staff from Holland with decades of combined experience on how to teach students efficiently.
Requirements
No prior experience required
Description
Lean Management + Lean Manufacturing for Lean Six Sigma Training & CertificationPurpose of this Lean Management (which also includes Lean Manufacturing) training and certificationSix Sigma Academy Amsterdam was set up by a group of university lecturers/Lean Six Sigma Master black belts from Holland to make a change in Lean Six Sigma training and certification with the following characteristics:making the Lean Management (and Lean Manufacturing) for Six Sigma training and certification so that we bring accredited academic level education to your home.making the Lean Management (and Lean Manufacturing) for Six Sigma training and certification affordable.making the Lean Management (and Lean Manufacturing) for Six Sigma training and certification so that it is fun and engaging. Education is not*suffering.making the Lean Management (and Lean Manufacturing) for Six Sigma training so that it is highly practical. We have eliminated the non-practical parts from the Lean Six Sigma training and focus on the practical parts. We do not just open some silly book about Lean Six Sigma and read it out loud to you. We know what is used in Lean Six Sigma practice. ASQ and IASSC aligned.Upon completing this course you earn 1 CEU credit, which is equal to 10 PDUs if you are one of our students who is trying to maintain a PMI license. So far, we have trained and certified over 100,000 students worldwide.Brief description of this courseThis course aims to make you Lean Management (and Lean Manufacturing) certified, after which you can continue the process to become a certified Lean Six Sigma Black Belt. There is a lot of confusion out there as to the order of the process which leads to Lean Six Sigma Black Belt which is considered to be the end station (for most) in terms of Lean Six Sigma training. If you wish to finish the entire journey, the preferred route is this:1. Lean Management + Lean Manufacturing for Six Sigma training and certification2. Lean Six Sigma White Belt + Yellow Belt training and certification3. Lean Six Sigma Green Belt training and certification4. Lean Six Sigma Black Belt training and certification What is this course about?Lean Management (which also includes Lean Manufacturing) is a separate methodology from Six Sigma. When people introduce themselves as a Lean Six Sigma Black Belt, that means that they are certified in Lean Management and subsequently have obtained their Six Sigma white belt, Six Sigma green belt and Six Sigma black belt. How do Lean and Six Sigma relate? Lean Management is a Japanese methodology that aims to reduce 'waste.' Waste is defined as any activity that does not add value for the customer. Many of the Lean practices and tools are actually used in Six Sigma. Lean Management feeds Six Sigma. Lean Management will help you cut costs drastically, regardless of sector (manufacturing or services).What are some of the concrete things that you will learn?Lean Six Sigma technique: Recognize and mitigate the 7+1 forms of wasteLean Six Sigma technique: Apply 5S to improve layoutLean Six Sigma technique: Apply OEE (overall equipment effectiveness) to quantify wasteLean Six Sigma technique: Apply Little's Law to understand waiting linesLean Six Sigma technique: Apply Lean visualsLean Six Sigma technique: Draw Value Stream Maps and visualize supply chain problemsLean Six Sigma technique: Make use of Kanban to streamline communicationLean Six Sigma technique: Mitigate bottlenecks and speed up your processLean Six Sigma technique: Optimize cycle times to reduce costsLean Six Sigma technique: Draw and use the QFD House Of Quality to design products and servicesLean Six Sigma technique: Move from Push to Pull production to reduce wasteLean Six Sigma technique: Implement a Just In Time (JIT) production system and minimize your inventoryLean Six Sigma technique: Apply production leveling (Heijunka) and respond to customers fasterLean Six Sigma technique: Apply Poka Yoke and make your products and services mistake-proofLean Six Sigma technique: Apply Single Minute Exchange of Dies (SMED) and switch production fasterLean Six Sigma technique: Apply Jidoka principle to quickly find abnormalitiesLean Six Sigma technique: Improve supply chainsWe hope to welcome you soon.Best regards,Team SSAA
Overview
Section 1: What are Lean and Six Sigma?
Lecture 1 Toyota Production System
Lecture 2 Process and lead time
Lecture 3 (Non) value adding activities
Lecture 4 Relationship between Lean and Six Sigma
Lecture 5 Kaizen introduction
Lecture 6 Kaizen
Section 2: Quality function deployment
Lecture 7 Quality Function Deployment (QFD)
Section 3: Replacing push production
Lecture 8 Pull production/JIT/Jidoka
Lecture 9 Extra explanation JIT
Lecture 10 Heijunka (Production Leveling)
Lecture 11 Takt time, cycle time, bottlenecks intro
Lecture 12 Takt time
Lecture 13 Cycle time and bottlenecks
Lecture 14 Bottleneck optimization
Section 4: Overall Equipment Efficiency
Lecture 15 Overall Equipment Effectiveness Part 1: introduction
Lecture 16 Overall Equipment Effectiveness Part 2: Theory
Lecture 17 Overall Equipment Effectiveness Part 3: Application in IT Sector
Section 5: Identifying and reducing waste
Lecture 18 The 7+1 types of waste
Lecture 19 Reducing the waste of overprocessing
Lecture 20 Reducing waste of defects (Poka Yoke, Standardized work)
Lecture 21 When inspections can't be eliminated realistically
Lecture 22 Reducing the waste of transport
Lecture 23 Reducing the waste of motion
Lecture 24 Reducing the waste of motion
Lecture 25 Reflection
Lecture 26 Reducing the waste of waiting
Lecture 27 SMED
Lecture 28 Reducing the waste of inventory
Lecture 29 Reducing the waste of overproduction
Lecture 30 Reducing the 8th form of waste
Lecture 31 Kanban intro
Lecture 32 Kanban
Section 6: Visual workfloor and 5S
Lecture 33 Visual workfloor
Lecture 34 5S
Section 7: Value stream mapping
Lecture 35 Value stream mapping Part 1
Lecture 36 Value stream mapping Part 2
Section 8: Bonus lecture
Lecture 37 Bonus lecture
Lean is a methodology that is effective in every single sector. Regardless of whether you are working in IT, manufacturing, the military or health care. If you have a management position, an auditor position or a quality assurance position, this course is for you. It will boost your employability, skills set and salary.

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[mitsumi1]

Create B2B Sales Cold Calling Scripts & Value Propositions
Last updated 1/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.33 GB | Duration: 0h 55m

B2B Sales Skill: Create Personalized Talk Tracks for Sales Reps that Win more Prospects and Close more Deals

What you'll learn
Learn directly from an ACTUAL Sales Director of Training for a Fortune 500 Company!
Learn the IMPORTANCE of Value Propositions and Why They Could Be the KEY to Increasing Your Sales Results!!
Easily Apply Fundamental Sales Techniques that Separate Your Product or Service From Other Vendors
Understand The 4 STEP Framework to Use to Create Sales Value Propositions
Discover How to DELIVER a Value Proposition in a Way Your Customer WILL REMEMBER IT
How to Create a COLD CALLING TALK TRACK to set appointments from Scratch!
How to Create an ELEVATOR PITCH for your product or service
Requirements
This course is meant for anyone in the field of sales
Description
>> The fastest-growing Sales Training*Series on Udemy! Learn directly from an actual Sales Director of Training for a Fortune 500 Company! The material inside is currently being taught at the highest level in the Fortune 500 sales space. You can't afford to miss this! <<***********How do you know if the talk tracks you're using to set appointments and close clients are good enough?In this part of SALES*in 21 DAYS Program, you will learn how to create value propositions that help you in all parts of your*sales career.*What you say to get clients interested in meeting with you is important and the better your sales*skills are, the more effective you will become.*At client meetings you have moments to connect what they care about most to what you could offer them.*When closing, there is a transfer of excitement and the importance of them remembering why your product or service is special.*Get ready to learn sales techniques*of how to create and*structure*value propositions,*phone cold calling talk tracks and elevator pitches that will result in higher commissions.************Peter, VP of Sales said:*"Derek's series on Sales are great on their own, but when taken together they make for a rounded experience covering the sales cycle in great detail. Derek is highly competent as a sales trainer, and while I've taken a lot of sales courses on Udemy, the courses by Derek stands head and shoulders above the rest."Jessica says: "This was a fantastic course! I've always had trouble putting my talk track together, and stumbled through my elevator pitch. I loved the tips, the process given AND the documents attached are super helpful!"Rachel says: "Really valuable videos!! The instructor really explained the whole progress of how to create the value proposition in an easy to implement way, and the scenarios also made it easy for me to understand. The take aways were a great bonus too!"Colleen says: "Very informative and relevant to real life situations"Chris says: "It's giving me a lot of good tips to keep me motivated and improve my sales."Learn directly*from a highly successful Fortune 500 sales coach*who has trained hundreds of sales reps, sales managers and vice presidents in their sales careers.*The sales strategies you will learn are still being taught in the sales training*classroom today.
Overview
Section 1: Sales Skills #3: Sales Value Propositions Design, & Cold Calling Talk Tracks
Lecture 1 Welcome to Cold Calling Scripts & Value Propositions
Section 2: "Sorry, We Are Choosing Another Vendor..."
Lecture 2 Value Proposition Basics
Lecture 3 What Makes Your Product/Service Special?
Lecture 4 Understanding the Criteria of Your Customer
Lecture 5 A Special Message from Derek
Lecture 6 Connecting the Dots
Section 3: How to Create a Value Proposition
Lecture 7 The Formula of a Value Proposition
Lecture 8 Value Proposition DO's & DONT'S
Lecture 9 Value Proposition Example #1
Lecture 10 Value Proposition Example #2
Lecture 11 Value Proposition Example#3
Section 4: Creating a Cold Calling Talk Track to Set Appointments over the Phone
Lecture 12 Structure of a Cold Calling Talk Track
Lecture 13 Example Cold Calling Talk Track (with Template attached)
Section 5: Creating a Elevator Pitch
Lecture 14 Structure of an Elevator Pitch
Lecture 15 Example Elevator Pitch (with Template attached)
Section 6: Summary of Value Proposition Course
Lecture 16 Summary of Course
Lecture 17 Podcast Details and Free Course
All students who wish to increase their commissions and sell more of their product or service,This course is for anyone in sales who wants to learn the fundamentals for creating talk tracks, cold calling scripts, and customized elevator pitches

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[mitsumi1]

Customer Service: Keep 'Em Coming Back!
Last updated 7/2015
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.03 GB | Duration: 0h 40m

How to give the best customer service in your industry and keep those customers raving about your business.

What you'll learn
Make your customers happy!
Create customers who spread word about your business
Exceed customer expectations
Requirements
Open a new text document or grab a pen and paper and get ready to learn!
Description
Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically. This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.
Overview
Lecture 1 Introduction: Who We Are
Section 1: Give Distinguishing Service
Lecture 2 Becoming The Best
Lecture 3 Entrepreneurs Discuss Distinguishing Service
Lecture 4 Exercise 1
Section 2: The Importance of Customer Service
Lecture 5 The Importance of Distinguishing Service
Section 3: Customer Service Strategies
Lecture 6 Strategies for Distinguishing Service
Section 4: Customer Service Systems
Lecture 7 The Service is in the System
Lecture 8 Customer Service Systems
Lecture 9 Shasta Leatherworks - Prineville, Oregon
Lecture 10 Mike Domeyer - Shasta Leatherwors Lifetime Guarantee.
Lecture 11 Exercise 2
Lecture 12 A Final Thought
Anyone who has any interaction with customers in any business should take this course!

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[mitsumi1]

Customer Success: Build Cross-Functional Relationships
Last updated 1/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.80 GB | Duration: 1h 25m

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

What you'll learn
Recognize why customer success is best suited to drive cross-functional efforts
Practice strategies to work collaboratively with marketing, sales, support, services, product, finance, and leadership
Build alignment across these teams to provide an exceptional customer experience
Combat cross-functional challenges that commonly hinder collaboration
Requirements
There are no requirements or prerequisites for this course.
You will get the most from this course if you are currently working in a customer-facing, corporate role.
Description
Have you ever been frustrated because it seems like other teams inside your company don't care about customers in the same way that you do? Do you want to encourage other teams to adopt a customer focus? Do you wish that you had the ability to effectively lead a cross-functional team in order to drive a better customer experience? If you said yes to any of these questions, this is the course you're looking for!Customer Success: Building Cross-Functional Relationships will help you understand the goals and pressures that drive other teams inside of your company, as well as the intersections between each team and Customer Success. We'll focus specifically on marketing, sales, support, services, product, finance, and leadership. This course will help you create a stronger customer experience by providing practical tips on how to engage other teams in your organization in a way that is meaningful to them. At the end of the course we'll zero in on three common blockers to building cross-functional relationships, and teach you how to combat them. My name is Kristen Hayer, and I'm the CEO of The Success League, a customer success consulting firm. As a former sales and customer success executive, I've seen first hand how poor cross-functional relationships can negatively impact the customer experience. Over time, I learned what drives other teams inside an organization, and how to build strong relationships between groups. I'm excited to share my experience with you in this course!I've included exercises to help you build your skills and worksheets you can start using right away. At the end of the course we provide a resources list full of books, articles and suggestions for continuing your learning on this important topic.Building skills in cross-functional leadership will enable you to stand out as a CSM, move into management roles, and shine as a leader. This course is designed to help you build the knowledge and skills you need to grow your career in customer success. If you're ready to create more productive partnerships with teams in your company, join me in this course!
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 What is Customer Success?
Lecture 3 Cross-Functional Alignment
Lecture 4 Exercise: Reflect on Your Relationships
Section 2: Customer Success at the Center
Lecture 5 Where Customer Success Sits
Lecture 6 Exercise: How is your company structured?
Section 3: Customer Success & Marketing
Lecture 7 Marketing Goals
Lecture 8 Marketing: Areas of Intersection
Lecture 9 Marketing: Alignment Tactics
Lecture 10 Exercise: Customer Story Pitch
Section 4: Customer Success & Sales
Lecture 11 Sales Goals
Lecture 12 Sales: Areas of Intersection
Lecture 13 Sales: Alignment Tactics
Lecture 14 Exercise: CS Program Presentation
Section 5: Customer Success & Support
Lecture 15 Support Goals
Lecture 16 Support: Areas of Intersection
Lecture 17 Support: Alignment Tactics
Lecture 18 Exercise: Feature Business Case
Section 6: Customer Success & Professional Services
Lecture 19 Professional Services Goals
Lecture 20 Professional Services: Areas of Intersection
Lecture 21 Professional Services: Alignment Tactics
Lecture 22 Exercise: Coffee Meeting
Section 7: Customer Success & Product
Lecture 23 Product Goals
Lecture 24 Product: Areas of Intersection
Lecture 25 Product: Alignment Tactics
Lecture 26 Exercise: Unique Use Case
Section 8: Customer Success & Finance
Lecture 27 Finance Goals
Lecture 28 Finance: Areas of Intersection
Lecture 29 Finance: Alignment Tactics
Lecture 30 Exercise: Churn Risk Snapshot
Section 9: Customer Success & Leadership
Lecture 31 Leadership Goals
Lecture 32 Leadership: Areas of Intersection
Lecture 33 Leadership: Alignment Tactics
Lecture 34 Exercise: Customer Success Elevator Pitch
Section 10: Tackling Common Challenges
Lecture 35 Change Resistance
Lecture 36 Lack of Customer Focus
Lecture 37 Lack of Accountability
Lecture 38 Exercise: Reflecting on Resistance
Section 11: Conclusion
Lecture 39 Additional Resources
Lecture 40 Thank you!
Lecture 41 Bonus: The Success League's Classes
Customer success leaders and professionals hoping to build more productive relationships across the organization,Professionals currently working in customer-facing roles inside a company,Anyone who wants to build better cross-functional partnerships

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[mitsumi1]

Customer Success | How To Actively Engage Your Customers
Last updated 8/2017
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 622.04 MB | Duration: 1h 23m

Deliver an Exceptional Experience

What you'll learn
The objective of this course is to help students learn new ways to more effectively engage their customers.
You will be introduced to The Customer Engagement Value Chain, the 7 walls separating companies and customers, customer insight, personas, propositions, and customer journey mapping.
Upon course completion, you will have greater knowledge and specific tools to help you improve your company's customer engagement.
Requirements
There are no special requirements for any additional software or other materials for this course.
Description
Customer engagement is much more than having a call center or handling a complaint. It's about understanding people*at a deeper, emotional level. You must learn to walk in their shoes to help them overcome the pain points they face in their everyday lives. Smart companies realize that in today's social era, customer engagement requires emotional connection.
In this course*you will learn how
· The Customer Engagement Value Chain drives profitable business growth
• About the Seven Walls that separate you from your customers
• Three simple words will change how you think about and act towards customers
• Award winning singer songwriter Paul Simon learned how to listen like never before
• The world's largest consumer products company started listening to their customers in an entirely new way
• The Cleveland Clinic used empathy to revolutionize health care
• Westin Hotels succeeded in a creating new segment through targeted engagement
• Mercedes-Benz's leapt to the top of the automotive pack in customer satisfaction
Every student who successfully completes this course will be equipped with new knowledge about your customers that can transform your company and your career.
Overview
Lecture 1 Welcome and Introduction
Section 1: Engagement 101
Lecture 2 Engagement 101
Section 2: What Kind of Company Are You?
Lecture 3 What Kind of Company Are You?
Lecture 4 Exercise: Look
Section 3: Learning to Listen
Lecture 5 Learning to Listen
Section 4: Walking in Their Shoes: Empathy
Lecture 6 Walking in Their Shoes: Empathy
Section 5: Case Study: Cleveland Clinic
Lecture 7 Case Study: Cleveland Clinic
Section 6: Exercise: Empathy Mapping
Lecture 8 Exercise: Empathy Mapping
Section 7: Digging Into Customer Insight
Lecture 9 Digging Into Customer Insight
Section 8: Getting in The Field
Lecture 10 Getting in The Field
Section 9: Powerful Personas and Propositions
Lecture 11 Powerful Personas and Propositions
Section 10: Taking the Customer Journey
Lecture 12 Taking the Customer Journey
Section 11: Case Study: Mercedes-Benz "Driven to Delight"
Lecture 13 Case Study: Mercedes-Benz "Driven to Delight"
Section 12: Wrap Up
Lecture 14 Wrap Up
If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today's changing and more demanding customer.

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[mitsumi1]

Customer Success | How To Exceed Your Customers Expectations
Last updated 8/2017
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 252.92 MB | Duration: 0h 54m

Create More Real Value Every Day

What you'll learn
The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day.
Upon course completion, participants will have the knowledge and tools needed to begin to see their current and future customers in an entirely new light.
Requirements
There are no special requirements for any additional software or other materials for this course.
Description
In today's hyper competitive market, your company needs a competitive advantage much bigger than just*low prices.*That advantage is value.*But value may not be what you've been led to believe it really is.*This course will provide key concepts,*frameworks, and case studies to help you meet and exceed the expectations of your customers.
In this course*you will learn how
The Value Universe effects every customer on their journey from expectation to loyaltyPeople decide what their real needs areHyundai Motors used customer insight to create an entirely new vehicleJobs to Be Done thinking will revolutionize your companyCostco delivers extreme value to millions of customersCustomer Lifetime Value will change the way you evaluate the real value of your customers
Every student who successfully completes this course will be better prepared to engage in the battle for new customers.*This knowledge will also prepare you for a more successful career.
Overview
Lecture 1 Welcome and Introduction
Section 1: The Value Universe
Lecture 2 The Value Universe
Section 2: Hyundai Case Study
Lecture 3 Hyundai Case Study
Section 3: Needy Customers
Lecture 4 Needy Customers
Section 4: Jobs to Be Done
Lecture 5 Jobs to Be Done
Section 5: McDonald's Case Study
Lecture 6 McDonald's Case Study
Section 6: Exercise: Why Do People Hire Your Products?
Lecture 7 Exercise: Why Do People Hire Your Products?
Section 7: Customer Lifetime Value
Lecture 8 Customer Lifetime Value
Section 8: Exercise: Let's Do The Math
Lecture 9 Exercise: Let's Do The Math
Section 9: Costco Case Study
Lecture 10 Costco Case Study
Section 10: Wrap Up
Lecture 11 Wrap Up
If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today's changing and more demanding customer.

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[mitsumi1]

Customer Success | How To Listen To Today'S Customers
Last updated 10/2017
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 442.86 MB | Duration: 1h 10m

Creating a Winning Social Strategy

What you'll learn
The objective of this course is to help participants better understand why companies must listen to their customers by using social media.
Upon course completion, participants will have the knowledge and tools needed to improve their ability to create a winning social media strategy.
Requirements
There are no special requirements for any additional software or other materials for this course.
Description
Today's customers have found a better mousetrap that is*revolutionizing*the way business is done. They*are using the power of the social media platform to seize control of the brand*conversation and flow of information.
The question for you is simple: how well is*your company is listening?
The smartest brands have already embraced the new reality of this platform. They've learned that by directly engaging with their customers in a straightforward manner, they can solve problems and tap into a steady stream of fresh thinking and new ideas about product and service improvements.*But, you have to listen first.
How to Listen to Today's Customers is packed with the ways and means for you to create a winning social listening*strategy. You will learn
Why listening to customers on the social media platform is more important than ever beforeHow to make sense out of Big Data
The five steps to crafting a winning social strategy
The twenty-one proven tactics to execute your plan
How Jet Blue has mastered social media through speed and humorThe ways social media has transformed how Adobe listensWhy Mercedes-Benz doubled sales on the platform by reaching an entirely new audienceHow Morton's Steakhouse wrote the greatest customer service*story ever toldHow*eight other brands have made social listening a critical part of their success
No matter your experience with social media, there's plenty of fresh insight in this course to help you succeed.*Every student who successfully completes this course will gain fresh knowledge and insight to propel their company and career forward.
We look forward to sharing much more with you so let's get started together.
Overview
Section 1: Welcome and Introduction
Lecture 1 Course Introduction
Section 2: Listening on the Platform
Lecture 2 Listening on the Platform
Section 3: Companies That Get It
Lecture 3 Lecture 3: Companies That Get It
Section 4: Case Study: Jet Blue
Lecture 4 Case Study: Jet Blue
Section 5: Exercise: What's Your Inventory of Knowledge?
Lecture 5 Inventory of Knowledge Exercise
Section 6: Making Sense of Big Data
Lecture 6 Making Sense of Big Data
Section 7: Case Study: Adobe
Lecture 7 Adobe
Section 8: Your Listening Post
Lecture 8 Your Listening Post
Section 9: Crafting a Winning Strategy
Lecture 9 Crafting a Winning Strategy
Section 10: 21 Winning Tactics
Lecture 10 21 Winning Tactics
Section 11: Case Study: Morton's Steakhouse
Lecture 11 Case Story: Morton's Steakhouse
Section 12: Course Wrap Up
Lecture 12 Wrap Up
If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today's changing and more demanding customer.

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[mitsumi1]

Customer Success | How To Put Your Customers First
Last updated 12/2017
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 923.29 MB | Duration: 0h 59m

Succeeding in The Age of Me

What you'll learn
The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and future customers in an entirely new light. This will help your companies succeed and your career flourish.
Requirements
There are no special requirements for any additional software or other materials for this course.
Description
For far too long, companies have put themselves first, ignoring their customers in the process. They've been happy to take people's money without really considering their points of view.
Now, there's a real sea change taking place: the most successful enterprises are learning how to put their customers first.
This course, How to Put Your Customers First, lays out the key principles every size and type of business needs to embrace. It starts with understanding that you are living in a "me first" world. To succeed in it, you must navigate a new path forward to "we."
In this course, you are going to*learn key elements about putting customers first including
· The customer roller coaster every business is on
· What Jeff Bezos, founder of Amazon, really believes about customers
· The real brand gap between companies and customers
· Why you must reframe your issues with customers
· The Upside Down Org chart
· The Five C's on the Path to Trust
· The three questions that form the Customer Experience Triangle
· The three simple rules to adopt to show customers they are first
· Why making things simple is a critical strategy
· Over forty ways to become simple
· The stark difference between right and left brain thinking
· Why understanding human emotions is so important
· How to tell customer first stories that touch the heart and deliver results
· The true value of gratitude
You will also see three case studies that demonstrate how to put customers first and why it's so important to building a better future
· TD Bank
· Safelite Auto Glass
· Jason Terry / NBA Player
The journey to putting your customers first will pay off for your company for many years to come.*Please enroll today!
Overview
Section 1: First Things First
Lecture 1 It All Starts With Me
Lecture 2 From Me to We
Lecture 3 Moments of Truth
Lecture 4 Three Simple Rules
Section 2: Customers Want Simplicity
Lecture 5 Keeping Things Simple
Lecture 6 Ways to Simplify: Part 1
Lecture 7 Ways to Simplify: Part 2
Lecture 8 Case Study: Jason Terry, NBA Player
Section 3: Customers Want Purpose
Lecture 9 Right vs. Left Brain
Lecture 10 Have a Shared Purpose
Lecture 11 Case Study TD Bank
Section 4: Customers Want Their Stories
Lecture 12 Customer First Storytelling: Heartbridge
Lecture 13 Stories That Move People
Lecture 14 Case Study: Safelite Auto Glass
Section 5: Course Wrap Up
Lecture 15 Wrap Up
If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today's changing and more demanding customer.

Download link

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